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"Personas Layering: A Cost Effective Model for Service Design in ..."
Alessandro Marcengo, Elena Guercio, Amon Rapp (2009)
- Alessandro Marcengo, Elena Guercio, Amon Rapp:
Personas Layering: A Cost Effective Model for Service Design in Medium-Long Term Telco Research Projects. HCI (10) 2009: 256-265
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