"Does Customers' Emotion toward Voice-based Service AI Cause Negative ..."

Bin Li et al. (2022)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2022-05-11

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  dblp key:
  - conf/hicss/LiLMQ22
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  persistent URL:
  - https://dblp.org/rec/conf/hicss/LiLMQ22
Bin Li, Luning Liu, Weicheng Mao, Yongcumu Qu:
Does Customers' Emotion toward Voice-based Service AI Cause Negative Reactions? Empirical Evidence from a Call Center. HICSS 2022: 1-10

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