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"Cognitive and Emotional Load Influence Response Time of Service Agents: A ..."
Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov (2019)
- Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov:
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations. HICSS 2019: 1-10
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