"An Empirical Study of Factors Related to Consumer Complaint Behavior."

Meilian Liu, Feng Zhang (2007)

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DOI: 10.1007/978-0-387-75466-6_43

access: open

type: Conference or Workshop Paper

metadata version: 2018-06-26

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  dblp key:
  - conf/i3e/LiuZ07
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Meilian Liu, Feng Zhang:
An Empirical Study of Factors Related to Consumer Complaint Behavior. I3E (1) 2007: 379-389

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