"Effects of Voice-Based AI in Customer Service: Evidence from a Natural ..."

Lingli Wang et al. (2020)

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type: Conference or Workshop Paper

metadata version: 2021-04-06

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Lingli Wang, Nina Huang, Yili Hong, Luning Liu, Xunhua Guo, Guoqing Chen:
Effects of Voice-Based AI in Customer Service: Evidence from a Natural Experiment. ICIS 2020

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