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"Business-impact analysis and simulation of critical incidents in IT ..."

Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi (2009)

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DOI: 10.1109/INM.2009.5188781

access: closed

type: Conference or Workshop Paper

metadata version: 2017-06-04

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Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi:
Business-impact analysis and simulation of critical incidents in IT service management. Integrated Network Management 2009: 9-16

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