"Mining user session data to facilitate user interaction with a customer ..."

Doug Warner et al. (2001)

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DOI: 10.1145/502512.502583

access: closed

type: Conference or Workshop Paper

metadata version: 2021-03-22

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Doug Warner, J. Neal Richter, Stephen D. Durbin, Bikramjit Banerjee:
Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web. KDD 2001: 467-472

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