"Enhancing Customer Support in Banking: Leveraging AI for Efficient Ticket ..."

Simone Bonechi et al. (2024)

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DOI: 10.1016/J.PROCS.2024.09.235

access: closed

type: Conference or Workshop Paper

metadata version: 2025-08-05

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Simone Bonechi, Giulia Palma, Mario Caronna, Massimiliano Ugolini, Alessandra Massaro, Antonio Rizzo:
Enhancing Customer Support in Banking: Leveraging AI for Efficient Ticket Classification. KES 2024: 128-137

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