"Business process management in customer contact services."

Toshiya Kondo, Toshio Nishiyama, Hiroshi Kato (1998)

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DOI: 10.1109/NOMS.1998.654450

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-19

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Toshiya Kondo, Toshio Nishiyama, Hiroshi Kato:
Business process management in customer contact services. NOMS 1998: 493-502

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