"Toward Successful Knowledge Transfer in Web-based Self-service for ..."

Vanessa A. Cooper, Sharman Lichtenstein, Ross Smith (2005)

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type: Conference or Workshop Paper

metadata version: 2024-05-22

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Vanessa A. Cooper, Sharman Lichtenstein, Ross Smith:
Toward Successful Knowledge Transfer in Web-based Self-service for Information Technology Services. PACIS 2005: 41

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