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"Quality Management in the Public Sector: Definition and Prioritization of ..."
- Valéria Lelli, Fabiana Gomes Marinho, Lucas Cabral Amador Mourão, Paulo Afonso Pamplona, Lucas Ferreira de Almeida, Rossana M. de Castro Andrade, Ismayle de Sousa Santos, Juliana Lopes Gurgel, Maria Inês Vale Silva:

Quality Management in the Public Sector: Definition and Prioritization of Indicators for Assessment and Decision-Making. SBQS 2025: 346-355

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