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"Assessment of employees' perceptions of service quality and satisfaction ..."

Jung-Yu Lai (2006)

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DOI: 10.1145/1125170.1125228

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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  - conf/sigcpr/Lai06
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Jung-Yu Lai:
Assessment of employees' perceptions of service quality and satisfaction with e-business. CPR 2006: 236-243

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