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"Citizen Relationship Management: The influence of justice perceptions and ..."

Hazman Shah Abdullah, Norizan Sharif, Yap Bee Wah (2010)

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DOI: 10.1109/SOLI.2010.5551610

access: closed

type: Conference or Workshop Paper

metadata version: 2022-01-03

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Hazman Shah Abdullah, Norizan Sharif, Yap Bee Wah:
Citizen Relationship Management: The influence of justice perceptions and service recovery satisfaction on trust in government: An empirical investigation of Malaysian local authorities. SOLI 2010: 99-104

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