"Optimizing Ticket Assignment Through Group Role Assignment with Agents' ..."

Evan Wells, Haibin Zhu (2025)

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DOI: 10.1109/SYSCON64521.2025.11014875

access: closed

type: Conference or Workshop Paper

metadata version: 2025-06-12

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Evan Wells, Haibin Zhu:
Optimizing Ticket Assignment Through Group Role Assignment with Agents' Busyness Degree. SysCon 2025: 1-7

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