"Understanding e-Service Users' WOM Behavior from Expectation Confirmation ..."

Hongxiu Li, Reima Suomi (2014)

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type: Conference or Workshop Paper

metadata version: 2014-07-02

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Hongxiu Li, Reima Suomi:
Understanding e-Service Users' WOM Behavior from Expectation Confirmation Perspective. WHICEB 2014: 53

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