"Partial cross training in call centers with uncertain arrivals and global ..."

Thomas R. Robbins, Terry P. Harrison, Deborah J. Medeiros (2007)

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DOI: 10.1109/WSC.2007.4419862

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-10

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Thomas R. Robbins, Terry P. Harrison, Deborah J. Medeiros:
Partial cross training in call centers with uncertain arrivals and global service level agreements. WSC 2007: 2252-2258

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