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"A CRM system for social media: challenges and experiences."
Jitendra Ajmera et al. (2013)
- Jitendra Ajmera, Hyung-Il Ahn, Meena Nagarajan, Ashish Verma, Danish Contractor, Stephen Dill, Matthew Denesuk:
A CRM system for social media: challenges and experiences. WWW 2013: 49-58
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