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"Motivations for Word-of-Mouth Propagation post-Online Service Failure: ..."
Khadija Ali Vakeel, Shubhamoy Dey (2017)
- Khadija Ali Vakeel, Shubhamoy Dey:
Motivations for Word-of-Mouth Propagation post-Online Service Failure: Moderating Role of Responsiveness. AMCIS 2017
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