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"The role of human Web assistants in e-commerce: an analysis and a ..."

Johan Åberg, Nahid Shahmehri (2000)

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DOI: 10.1108/10662240010322902

access: closed

type: Journal Article

metadata version: 2020-03-04

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Johan Åberg, Nahid Shahmehri:
The role of human Web assistants in e-commerce: an analysis and a usability study. Internet Res. 10(2): 114-125 (2000)

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