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"IT Service Climate - An Essential Managerial Tool to Improve Client ..."

Ronnie Jia, Blaize Horner Reich (2011)

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DOI: 10.1080/10580530.2011.562401

access: closed

type: Journal Article

metadata version: 2020-08-25

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Ronnie Jia, Blaize Horner Reich:
IT Service Climate - An Essential Managerial Tool to Improve Client Satisfaction With IT Service Quality. Inf. Syst. Manag. 28(2): 174-179 (2011)

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