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"Effectiveness of QFD in a municipal administration process."
Narda B. Ocampo Jimenez, Roberto Baeza Serrato (2016)
- Narda B. Ocampo Jimenez, Roberto Baeza Serrato:
Effectiveness of QFD in a municipal administration process. Bus. Process. Manag. J. 22(5): 979-992 (2016)
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