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"Past, present and future of contact centers: a literature review."

Morteza Saberi, Omar Khadeer Hussain, Elizabeth Chang (2017)

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DOI: 10.1108/BPMJ-02-2015-0018

access: closed

type: Journal Article

metadata version: 2020-09-05

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  - https://dblp.org/rec/journals/bpmj/SaberiHC17
Morteza Saberi, Omar Khadeer Hussain, Elizabeth Chang:
Past, present and future of contact centers: a literature review. Bus. Process. Manag. J. 23(3): 574-597 (2017)

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