"Choice, Perceived Control, and Customer Satisfaction: The Psychology of ..."

Chia-Chi Chang (2008)

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DOI: 10.1089/CPB.2007.0059

access: closed

type: Journal Article

metadata version: 2020-10-26

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Chia-Chi Chang:
Choice, Perceived Control, and Customer Satisfaction: The Psychology of Online Service Recovery. Cyberpsychology Behav. Soc. Netw. 11(3): 321-328 (2008)

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