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"Conversational agents in business: A systematic literature review and ..."
Rodrigo Bavaresco et al. (2020)
- Rodrigo Bavaresco
, Diórgenes Eugênio da Silveira, Eduardo Souza dos Reis, Jorge L. V. Barbosa
, Rodrigo da Rosa Righi, Cristiano André da Costa
, Rodolfo Stoffel Antunes
, Márcio Miguel Gomes, Clauter Gatti, Mariangela Vanzin, Saint Clair Junior, Elton Silva, Carlos Moreira:
Conversational agents in business: A systematic literature review and future research directions. Comput. Sci. Rev. 36: 100239 (2020)
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