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"Linking Perceived Quality and Customer Satisfaction to Store Traffic and ..."

Emin Babakus, Carol C. Bienstock, James R. Van Scotter (2004)

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DOI: 10.1111/J.1540-5915.2004.02671.X

access: closed

type: Journal Article

metadata version: 2020-03-13

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Emin Babakus, Carol C. Bienstock, James R. Van Scotter:
Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth. Decis. Sci. 35(4): 713-737 (2004)

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