"How self-service technology experience evaluation affects waiting time and ..."

Souad Djelassi, Mbaye Fall Diallo, Stephan Zielke (2018)

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DOI: 10.1016/J.DSS.2018.04.004

access: closed

type: Journal Article

metadata version: 2025-01-19

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Souad Djelassi, Mbaye Fall Diallo, Stephan Zielke:
How self-service technology experience evaluation affects waiting time and customer satisfaction? A moderated mediation model. Decis. Support Syst. 111: 38-47 (2018)

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