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"How to acquire customer loyalty in online retailing industry? An empirical ..."

Xiaodong Zhu et al. (2024)

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DOI: 10.1016/J.ELERAP.2024.101385

access: closed

type: Journal Article

metadata version: 2024-08-22

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Xiaodong Zhu, Zhi Lu, Gang (henry) Wu, Hongli Tian:
How to acquire customer loyalty in online retailing industry? An empirical study from service recovery perspective. Electron. Commer. Res. Appl. 65: 101385 (2024)

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