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"How to acquire customer loyalty in online retailing industry? An empirical ..."
Xiaodong Zhu et al. (2024)
- Xiaodong Zhu, Zhi Lu
, Gang (henry) Wu, Hongli Tian:
How to acquire customer loyalty in online retailing industry? An empirical study from service recovery perspective. Electron. Commer. Res. Appl. 65: 101385 (2024)
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