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"Capacity sizing in the presence of a common shared resource: Dimensioning ..."

O. Zeynep Aksin, Patrick T. Harker (2003)

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DOI: 10.1016/S0377-2217(02)00274-6

access: closed

type: Journal Article

metadata version: 2020-02-21

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O. Zeynep Aksin, Patrick T. Harker:
Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. Eur. J. Oper. Res. 147(3): 464-483 (2003)

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