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"Identifying individual expectations in service recovery through natural ..."

Yijiang Liu, Yinghong Wan, Xiao Su (2019)

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DOI: 10.1016/J.ESWA.2019.04.063

access: closed

type: Journal Article

metadata version: 2019-07-05

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Yijiang Liu, Yinghong Wan, Xiao Su:
Identifying individual expectations in service recovery through natural language processing and machine learning. Expert Syst. Appl. 131: 288-298 (2019)

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