"The accidental caseworker - How digital self-service influences citizens' ..."

Christian Østergaard Madsen, Ida Lindgren, Ulf Melin (2022)

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DOI: 10.1016/J.GIQ.2021.101653

access: open

type: Journal Article

metadata version: 2025-11-02

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Christian Østergaard Madsen, Ida Lindgren, Ulf Melin:
The accidental caseworker - How digital self-service influences citizens' administrative burden. Gov. Inf. Q. 39(1): 101653 (2022)

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