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"Determinants of negative word-of-mouth communication using social ..."

M. S. Balaji, Kok Wei Khong, Alain Yee-Loong Chong (2016)

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DOI: 10.1016/J.IM.2015.12.002

access: closed

type: Journal Article

metadata version: 2020-02-20

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M. S. Balaji, Kok Wei Khong, Alain Yee-Loong Chong:
Determinants of negative word-of-mouth communication using social networking sites. Inf. Manag. 53(4): 528-540 (2016)

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