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"Technology-Based Service Encounters Using Self-Service Technologies in the ..."

Wei-Tsong Wang, Shih-Yu Cheng, Lin-Yo Huang (2013)

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DOI: 10.1080/10447318.2012.695728

access: closed

type: Journal Article

metadata version: 2020-06-18

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Wei-Tsong Wang, Shih-Yu Cheng, Lin-Yo Huang:
Technology-Based Service Encounters Using Self-Service Technologies in the Healthcare Industry. Int. J. Hum. Comput. Interact. 29(3): 139-155 (2013)

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