"The effects of relationship quality and switching barriers on customer ..."

Chung-Tzer Liu, Yi Maggie Guo, Chia-Hui Lee (2011)

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DOI: 10.1016/J.IJINFOMGT.2010.05.008

access: closed

type: Journal Article

metadata version: 2020-02-21

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Chung-Tzer Liu, Yi Maggie Guo, Chia-Hui Lee:
The effects of relationship quality and switching barriers on customer loyalty. Int. J. Inf. Manag. 31(1): 71-79 (2011)

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