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"Service quality of a local Malaysian bank: customers' expectations, ..."

Mohd Rizal Abdul Razak, Siong Choy Chong, Binshan Lin (2007)

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DOI: 10.1504/IJSS.2007.011826

access: closed

type: Journal Article

metadata version: 2021-10-14

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Mohd Rizal Abdul Razak, Siong Choy Chong, Binshan Lin:
Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty. Int. J. Serv. Stand. 3(1): 18-38 (2007)

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