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"Evaluating IT outsourcing customer satisfaction and its impact on firm ..."
YongKi Yoon, Kun Shin Im (2008)
- YongKi Yoon, Kun Shin Im:
Evaluating IT outsourcing customer satisfaction and its impact on firm performance in Korea. Int. J. Technol. Manag. 43(1/2/3): 160-175 (2008)
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