"The influence of an additional robot apology and robot gender after a ..."

Bin Ding, Zixuan Guo, Wei Liu (2025)

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DOI: 10.1108/IMDS-01-2024-0061

access: closed

type: Journal Article

metadata version: 2026-02-03

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Bin Ding, Zixuan Guo, Wei Liu:
The influence of an additional robot apology and robot gender after a human service failure. Ind. Manag. Data Syst. 125(8): 2398-2425 (2025)

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