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"Customer's loyalty and perception of ISO 9001 in online banking."

Luc Honore Petnji Yaya, Frederic Marimon, Martí Casadesús (2011)

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DOI: 10.1108/02635571111170767

access: closed

type: Journal Article

metadata version: 2022-11-15

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Luc Honore Petnji Yaya, Frederic Marimon, Martí Casadesús:
Customer's loyalty and perception of ISO 9001 in online banking. Ind. Manag. Data Syst. 111(8): 1194-1213 (2011)

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