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"Market competitiveness and quality performance in high-contact service ..."

Rachel W. Y. Yee et al. (2013)

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DOI: 10.1108/02635571311322801

access: closed

type: Journal Article

metadata version: 2020-04-25

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Rachel W. Y. Yee, Andy C. L. Yeung, T. C. Edwin Cheng, Peter K. C. Lee:
Market competitiveness and quality performance in high-contact service industries. Ind. Manag. Data Syst. 113(4): 573-588 (2013)

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