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"Customer Learning in Call Centers from Previous Waiting Experiences."
Seyed Morteza Emadi, Jayashankar M. Swaminathan (2018)
- Seyed Morteza Emadi, Jayashankar M. Swaminathan:
Customer Learning in Call Centers from Previous Waiting Experiences. Oper. Res. 66(5): 1433-1456 (2018)
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