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"An Integrated Framework for Service Quality, Customer Value, Satisfaction: ..."

Yonggui Wang, Hing-Po Lo, Yongheng Yang (2004)

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DOI: 10.1023/B:ISFI.0000046375.72726.67

access: closed

type: Journal Article

metadata version: 2020-10-26

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Yonggui Wang, Hing-Po Lo, Yongheng Yang:
An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry. Inf. Syst. Frontiers 6(4): 325-340 (2004)

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