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"Rebuilding Trust in Online Shops on Consumer Review Sites: Sellers' ..."

Uwe Matzat, Chris Snijders (2012)

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DOI: 10.1111/J.1083-6101.2012.01594.X

access: closed

type: Journal Article

metadata version: 2023-04-29

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Uwe Matzat, Chris Snijders:
Rebuilding Trust in Online Shops on Consumer Review Sites: Sellers' Responses to User-Generated Complaints. J. Comput. Mediat. Commun. 18(1): 62-79 (2012)

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