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"Rebuilding Trust in Online Shops on Consumer Review Sites: Sellers' ..."
Uwe Matzat, Chris Snijders (2012)
- Uwe Matzat
, Chris Snijders:
Rebuilding Trust in Online Shops on Consumer Review Sites: Sellers' Responses to User-Generated Complaints. J. Comput. Mediat. Commun. 18(1): 62-79 (2012)
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