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"Measuring SERVQUAL dimensions and their importance for ..."

Swagato Chatterjee et al. (2023)

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DOI: 10.1108/JEIM-06-2021-0252

access: closed

type: Journal Article

metadata version: 2023-08-28

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  - journals/jeim/ChatterjeeGNGK23
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  - https://dblp.org/rec/journals/jeim/ChatterjeeGNGK23
Swagato Chatterjee, Arpita Ghatak, Ratnadeep Nikte, Shivam Gupta, Ajay Kumar:
Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach. J. Enterp. Inf. Manag. 36(1): 22-44 (2023)

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