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"Online experiences: flow theory, measuring online customer experience in ..."
Anil Bilgihan et al. (2014)
- Anil Bilgihan, Fevzi Okumus, Khaldoon Nusair, Milos Bujisic:
Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry. J. Inf. Technol. Tour. 14(1): 49-71 (2014)
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