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"Towards better help desk planning: Predicting incidents and required effort."
Anneliese Amschler Andrews, Philip Beaver, Joseph Lucente (2016)
- Anneliese Amschler Andrews, Philip Beaver, Joseph Lucente:
Towards better help desk planning: Predicting incidents and required effort. J. Syst. Softw. 117: 426-449 (2016)
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