"Service Quality: A Measure of Information System Effectiveness."

Leyland F. Pitt, Richard T. Watson, C. Bruce Kavan (1995)

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type: Journal Article

metadata version: 2020-05-15

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Leyland F. Pitt, Richard T. Watson, C. Bruce Kavan:
Service Quality: A Measure of Information System Effectiveness. MIS Q. 19(2): 173-187 (1995)

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