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"Managing Customer Churn via Service Mode Control."

Yash Kanoria, Ilan Lobel, Jiaqi Lu (2024)

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DOI: 10.1287/MOOR.2021.0179

access: closed

type: Journal Article

metadata version: 2024-07-04

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Yash Kanoria, Ilan Lobel, Jiaqi Lu:
Managing Customer Churn via Service Mode Control. Math. Oper. Res. 49(2): 1192-1222 (2024)

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