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"A multi-agent systems approach to call-centre management."

Dimitris Traskas, Julian A. Padget (2011)

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DOI: 10.1080/17445761003720228

access: closed

type: Journal Article

metadata version: 2020-03-06

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Dimitris Traskas, Julian A. Padget:
A multi-agent systems approach to call-centre management. Int. J. Parallel Emergent Distributed Syst. 26(5): 347-367 (2011)

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