"Charting the Automation of Hospitality: An Interdisciplinary Literature ..."

Franchesca Spektor et al. (2023)

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DOI: 10.1145/3579466

access: closed

type: Journal Article

metadata version: 2023-08-23

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Franchesca Spektor, Sarah E. Fox, Ezra Awumey, Ben Begleiter, Chinmay Kulkarni, Betsy Bender Stringam, Christine A. Riordan, Hye Jin Rho, Hunter Akridge, Jodi Forlizzi:
Charting the Automation of Hospitality: An Interdisciplinary Literature Review Examining the Evolution of Frontline Service work in the Face of Algorithmic Management. Proc. ACM Hum. Comput. Interact. 7(CSCW1): 1-20 (2023)

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