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"Reducing the cost of IT ownership using feedback from the IT helpdesk."

Malcolm Bradley, Ray Dawson (1997)

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DOI: 10.1023/A:1018599632569

access: closed

type: Journal Article

metadata version: 2020-06-08

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Malcolm Bradley, Ray Dawson:
Reducing the cost of IT ownership using feedback from the IT helpdesk. Softw. Qual. J. 6(2): 113-125 (1997)

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