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"Evolutionary Optimization of Service Times in Interactive Voice Response ..."

Sancho Salcedo-Sanz et al. (2010)

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DOI: 10.1109/TEVC.2009.2039142

access: closed

type: Journal Article

metadata version: 2023-03-21

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Sancho Salcedo-Sanz, Maurizio Naldi, Ángel M. Pérez-Bellido, José Antonio Portilla-Figueras, Emilio G. Ortíz-García:
Evolutionary Optimization of Service Times in Interactive Voice Response Systems. IEEE Trans. Evol. Comput. 14(4): 602-617 (2010)

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